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Can I have cash settlement because I don’t want to proceed with repairs at this stage?
At CHU we are keen to ensure repairs are completed by our panel if possible, or by a reputable builder of your choice. If the reason for the delay and preference for a cash settlement is linked to COVID-19, we may be able to delay any non-urgent repairs until we are able to do so.
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Can I delay my repairs?
We can place the claim in temporary suspension if the delays are linked to COVID-19 and carry out the repairs as soon as it is viable. Our panel builders, who take significant safety precautions to ensure protection, can carry out emergency repairs and those that are necessary for safety reasons immediately.
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I am an elderly lot owner and have been advised by the government to self-quarantine due to my age. I am currently without kitchen facilities. Am I able to get temporary accommodation?
Yes, you are permitted under the policy to temporary accommodation as your dwelling is not fit for you to live in. However, we would suggest you consult with your doctor prior to leaving your residence due to the increased risk on your health with the threat of COVID-19.
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We have multiple lots/units with resultant damage at our scheme, some effected residents wish to have the repairs postponed whilst others wish to proceed, what can we do in this situation?
So long as it doesn’t cause an increased risk to other residents, the lots/units who would like their repairs to proceed can do so. This needs to be arranged via your Strata Manager or Broker. The remaining affected lots/units can be repaired at a later date.
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I have lost my job and cannot pay the excess, but I need repairs to start. Is it possible to waive my excess due to my extreme financial difficulties?
We appreciate this is a difficult time. Excesses payments can be deferred and collected at a later date. This means the repairs still commence and CHU collect the excess at a later date. Please contact us if you need further assistance.
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I would like temporary accommodation during repairs, even though my property is still habitable for minor repairs, as I am uncomfortable being in the property with trades people there.
If the repairs are minor and you are not comfortable to proceed with repairs, we will hold your file in temporary suspension until you choose to proceed. Please note our panel builders are taking significant safety precautions to ensure protection.
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Is landlords insurance available at the moment?
Yes CHU Landlords Insurance is available. ****Important note: Policies which commenced between 14 May 2020 and 30 June 2021 did not have Rent Default available as an option. From 1 July 2021, CHU Landlords Insurance for Strata policy offered optional rental default cover for all existing and new customers. For any policies that do not select rental default, the SPDS dated 14 May 2020 will apply.
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Our Owners corporation/ Body corporate has cash flow issues, what are the options to pay our strata insurance premium?
There are companies that are able to provide premium funding as one way to ease the burden that insurance premiums may have on cash flow which allows for instalment payments of the premium.
Here are a couple of premium funding specialists that you may want to consider to help your Owners Corporation/ Body corporate with cash flow by paying your insurance premiums in instalments rather than once a year:
- IQumulate: Click here for more details.
- Lannock Strata Finance: Click here for more details.
CHU also has Financial Hardship policy that you can access here: https://www.chu.com.au/resource/financial-hardship/
Please contact us if you need further assistance.