07 Sept 2022

LiveChat now available

CHU is thrilled to announce the launch of LiveChat – an instant messaging service linking intermediaries to CHU’s customer service team during business hours. CHU is always looking for ways to improve our customer service and communications, with our customers being the central focus to everything we do. This is why we are launching LiveChat as an additional communication channel.

LiveChat will be available from chu.com.au during business hours and will provide fast responses to simple administration questions and requests that would otherwise require a phone call or an email.

What type of questions is LiveChat for?

Certificate of currencies (COC) including noted requests
Claims history requests
Cancellation requests
Policy amendments/endorsements
Documentation requests

What type of questions is LiveChat not for?

New quotes: You can request a new quote via StrataTech 24/7 through self-service access
Claims: You can lodge a claim or obtain claim updates via StrataTech 24/7 though self-service access with our online claim form or Claims View

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CHU Underwriting Agencies Pty Ltd (ABN 18 001 580 070, AFS Licence No: 243261) acts under a binding authority as agent of the insurer QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFS Licence No: 239545).

Terms, conditions, limits and exclusions apply to the products referred to above. Any advice on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. Before making a decision to acquire any product(s) or to continue to hold any product we recommend that you consider whether it is appropriate for your circumstances and read the relevant Product Disclosure Statement (‘PDS’), Financial Services Guide (‘FSG’), and the Target Market Determination (‘TMD’) which can be viewed on this website or obtained by contacting CHU directly.

CHU Underwriting Agencies is a wholly owned subsidiary of Steadfast Group Ltd (ABN 98 073 659 677) (‘SGL’). SGL may receive a professional services fee (PSF) from insurers, premium funders and underwriting agencies such as CHU Underwriting Agencies (Partner) for access to regulatory and compliance support; marketing and communications; data insights; and access to technology platforms. The PSF is an agreed amount between SGL and the relevant Partner, usually annually. The PSF is not determined by the volume of the business that the Steadfast Network brokers place, nor is the amount of the PSF known to the Steadfast Network Brokers, so it is not able to influence recommendations to their clients. CHU Underwriting Agencies may have access to shared services from SGL, including: compliance tools; procedures; manuals and training; legal; HR banking; and group purchasing arrangements. These services are funded by SGL, subsidised by SGL or SGL receives a fee for them. SGL’s FSG is available at www.steadfast.com.au or on request by telephoning SGL’s Company Secretary on +61 2 9495 6500.

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