Australia’s largest single underwriting agency establishes key customer role

Rachelle Trayer Chu

To deepen its engagement with its customers and strengthen its position within the strata world, Australia’s largest single underwriting agency, CHU, has established the key role of Chief Customer Officer.

CHU, which is the country’s leading strata and community title insurance underwriter, today announced the appointment of Anne-Maree Paull to this important role. She has been with CHU for six years as State Manager for NSW and ACT.

“CHU is proud of its long-standing relationships, however, we recognise the need to constantly improve. We need to understand, meet and sometimes pre-empt the emerging needs of our customers. The establishment of this new role is part of that drive,“ said CHU CEO Bobby Lehane.

“The positon will play a critical role between CHU’s operations function and key clients to ensure that key client needs are met and, where possible, exceeded.“

Mr Lehane added that Ms Paull’s knowledge of the industry; her relationships with CHU’s key customers; and her proven track-record of delivering strategic initiatives were ideal attributes to support CHU’s customer focus.

The role of Chief Customer Officer is primarily responsible for ensuring CHU achieves its strategic objectives through a focus on:

  • Establishing and executing of strategies that result in deeper engagement with intermediaries and customers, particularly with respect to CHU’s Contents and Landlords products as well as new emerging products and services;
  • Maintenance of key strategic relationships; and
  • Provision of support around the development and distribution of marketing communications regarding CHU.

Ms Paull has more than 30 years’ experience in financial services, including various senior strategy, marketing and product roles with Royal & Sun Alliance, NRMA, ING-ANZ Wealth.


For further information contact:

Anne-Maree Paull
Chief Customer Officer
+ 61 (0) 28923 5341


Rob White
External Communications Adviser
+64 (0) 210 851 6841