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07 May 2024

CHU Wins Claims Team of the Year and Claire Burke Named Woman of Distinction at Insurance Business Awards 2024

CHU Underwriting Agencies (CHU) is proud to announce winning two awards at the Insurance Business Australia Awards 2024, held on Friday night at The Fullerton Hotel in Sydney. Among the industry’s finest, CHU clinched the coveted Claims Team of the Year Award, while Claire Burke, Manager National Specialty Risk at CHU was awarded with the Woman of Distinction Award. 

The event, now in its seventh year, brought together hundreds of industry professionals including brokers, insurers, underwriters, and other key players, to celebrate excellence across 21 categories. The awards ceremony showcased the dedication and hard work of individuals and organisations shaping the insurance landscape. 

Claims Team of the Year 2024 

The Claims Team of the Year category recognised outstanding performance in claims handling and customer service. CHU's commitment to excellence and innovation in claims management earned this esteemed accolade, highlighting an unwavering dedication to serving our broker partners and customers with integrity and professionalism. 

In addition to the team of claims professionals in offices around Australia and Manila, CHU's unique proposition including CHU Services, provides in-house Loss Adjusters, Building Consultants, Drone Operators, and Building Experts, ensuring specialised attention and expertise is always available. In 2023, CHU embarked on an extensive RFI process to select a new Builders and Repairers Panel, ensuring alignment with partners committed to quality, sustainability, and customer satisfaction. CHU's commitment to innovation and continuous improvement was evident through initiatives such as the launch of CHU Inspect, revolutionising the claims inspection process with state-of-the-art technology and improvements to ClaimsView empowering brokers with real-time visibility on the progress of their claims.  

"I am immensely proud to receive the Claims Team of the Year Award 2024 on behalf of a truly amazing and hardworking team of professionals. Our team is always striving to meet and exceed customers’ expectations and providing industry leading service to our broker partners and strata managers”.  

David Gow, Head of Claims, CHU 

Woman of Distinction Award 2024 

The inaugural Woman of Distinction Award 2024 recognised the outstanding female leaders in the insurance industry.  

Claire Burke, Manager of National Specialty Risk at CHU, was named the winner of this award, an honour that underscores her exceptional contributions to both CHU and the wider insurance industry. Claire's leadership qualities, professionalism and role in advocating diversity and inclusion in the industry, has inspired and empowered her colleagues within the organisation and beyond. 

Commenting on winning this award, Claire Burke said, "I am deeply honoured and proud to receive this award and grateful for the opportunity to champion women, in particular women in the LGBTQIA+ community, and continue to drive diversity and inclusion at CHU and within the industry." 

The Insurance Business Australia Awards 2024 provided a platform to celebrate excellence, innovation, and leadership within the insurance industry. The event was certainly a night to remember for CHU. 

To read more about the Insurance Business Awards 2024 here. 

Award winning
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CHU Underwriting Agencies Pty Ltd (ABN 18 001 580 070, AFS Licence No: 243261) acts under a binding authority as agent of the insurer QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFS Licence No: 239545).

Terms, conditions, limits and exclusions apply to the products referred to above. Any advice on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. Before making a decision to acquire any product(s) or to continue to hold any product we recommend that you consider whether it is appropriate for your circumstances and read the relevant Product Disclosure Statement (‘PDS’), Financial Services Guide (‘FSG’), and the Target Market Determination (‘TMD’) which can be viewed on this website or obtained by contacting CHU directly.

CHU Underwriting Agencies is a wholly owned subsidiary of Steadfast Group Ltd (ABN 98 073 659 677) (‘SGL’). SGL may receive a professional services fee (PSF) from insurers, premium funders and underwriting agencies such as CHU Underwriting Agencies (Partner) for access to regulatory and compliance support; marketing and communications; data insights; and access to technology platforms. The PSF is an agreed amount between SGL and the relevant Partner, usually annually. The PSF is not determined by the volume of the business that the Steadfast Network brokers place, nor is the amount of the PSF known to the Steadfast Network Brokers, so it is not able to influence recommendations to their clients. CHU Underwriting Agencies may have access to shared services from SGL, including: compliance tools; procedures; manuals and training; legal; HR banking; and group purchasing arrangements. These services are funded by SGL, subsidised by SGL or SGL receives a fee for them. SGL’s FSG is available at www.steadfast.com.au or on request by telephoning SGL’s Company Secretary on +61 2 9495 6500.

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